Onboarding and SKU setup
Product records, barcodes, storage requirements and system decisions.
IMPLEMENTATION
How It Works — From Onboarding to First Dispatch
No mystery phases. Five steps, each with a clear output you can check before moving on.
1–2 weeks typicalNamed account ownerWritten checklist
THE WORKFLOW
The five-step workflow
Inbound receiving
Receive against advance notice, verify identity and capture condition.
Orders sync and dispatch
Eligible orders processed against the published cutoff.
Tracking and exceptions
Tracking uploaded on handover; carrier issues enter follow-up.
Scale with branding and automation
Add packaging, inserts or automation when volume justifies it.
WHAT GOOD LOOKS LIKE
Evidence behind the workflow
Inbound
Putaway within two working days for eligible inbound.
Eligible means booked, labelled and matched to an approved SKU record.
Dispatch
Same-day before 1 PM; 98%+ within 24 hours.
Subject to stock, payment, address and compliance checks.
Support
One-business-day response target.
A named owner, tracked to resolution.
FAQ
Frequently asked questions
How long does onboarding take?
Typically one to two weeks, depending on SKU count and system integration.
Can I start before my stock arrives?
Yes. Onboarding is completed before the first inbound so receiving is not blocked.
What do you need from me?
SKU list with barcodes, product dimensions and weight, and store access for integration.