Inbound
Every receipt logged with quantity and condition.
Discrepancies raised the same day.
SERVICE LEVEL AGREEMENT
Service standards that make China fulfilment more transparent
Every number below has a condition attached. Read the condition before you rely on the number.
Written conditionsClaim windows
THE NUMBERS
The standards clients can see, track and review
| Metric | Target | Condition |
|---|---|---|
| Inbound putaway | ≤ 2 working days | Booked, labelled, approved SKU |
| Same-day dispatch | Before 1 PM cutoff | Stock, payment, address, compliance |
| Dispatch within 24h | ≥ 98% | Eligible orders only |
| Exception response | ≤ 1 business day | Business hours, named owner |
| Inventory accuracy | ≥ 99% | Cycle count based |
HOW IT SHOWS UP
How the SLA shows up in real operations
Dispatch
Cutoff published, not implied.
Late orders reported, not hidden.
Claims
Claim window and evidence rules stated upfront.
Compensation per the agreed schedule.
IMPORTANT CONDITIONS
The conditions behind the SLA
Standards apply to eligible orders and exclude force majeure, customs holds, incorrect addresses supplied by the customer, and carrier disruptions outside our control.
Compensation is capped per the agreed schedule and is not a substitute for insurance on high-value goods.
FAQ
Frequently asked questions
Are these targets or guarantees?
Targets with defined conditions. Where a target is missed, the compensation schedule applies.
How is a breach reported?
Through your account contact, with the order or inbound reference.
Does the SLA cover freight delays?
Only where the delay is attributable to our handling.
Looking for a partner with clear standards?
Ask for the full SLA document and the current facility profile.
Request the SLA