01
Respond to enquiries
To answer your message and prepare a service assessment.
LEGAL
Privacy Policy
This policy explains what we collect when you use this website, why we collect it, and how long we keep it.
Last updated: 2026-11
WHAT WE COLLECT
Information we collect
- Contact details you submit voluntarily: name, email, company, store URL, order profile and message.
- Technical data: IP address, browser type, device type, referring page and pages visited.
- Cookies and similar technologies used for language preference and, where permitted, analytics.
- We do not knowingly collect data from anyone under 16.
WHY
How we use it
02
Operate the service
To deliver fulfilment services you have engaged us for.
03
Improve the site
Aggregated, non-identifying usage statistics.
YOUR RIGHTS
Your choices and rights
- Request a copy of the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion, subject to legal retention obligations.
- Withdraw consent for non-essential cookies at any time.
To exercise any of these, email us. We respond within 30 days.
RETENTION & TRANSFER
How long we keep data, and where it goes
Enquiry records are kept for 24 months from last contact unless a contract requires longer. Analytics data is retained in aggregated form.
Our servers and service providers may process data outside your country. Where required, transfers rely on appropriate safeguards such as standard contractual clauses.
FAQ
Common questions
Do you sell my data?
No. We do not sell personal data.
Can I use the site without cookies?
Essential cookies are required for language preference. Non-essential cookies are opt-in.
Who is the data controller?
The operating company named in the site footer. Contact us for its registered details.